INFORMATION RELEVANT TO THE PRIVACY POLICY OF Serve-ICE Limited Serve-ICE Limited (hereinafter referred to as “Serve-ICE”, “we” or “us”) represented by the MD Paul Whatley would like to thank you for visiting our website and your interest in Serve-ICE. The privacy and security of your personal details are of great importance to us at Serve-ICE. We would therefore like to provide you with some information about the personal data that is stored when you visit our website and what these personal details are used for. This Privacy Policy can be accessed, saved and printed out at any time via URL https://www.serve-ice.com/cookies-privacy-policy-details/. Changes in legislation or to our company’s working processes may require changes to our existing Privacy Policy so we request that you read the most current version. 1. VALIDITY This Privacy Policy applies exclusively to the online services offered by Serve ICE Ltd, 113 Potters Lane, Send, Surrey, GU23 7AW, UK, which can be accessed via the websites https://www.serve-ice.com. All the websites which fall within the jurisdiction of this Privacy Policy shall be hereinafter referred to as “Serve-ICE website” or “our website”. 2. WHAT IS PERSONAL DATA? Personal data means any information concerning the personal or material circumstances of an identified or identifiable individual (the data subject). These include for example your name, address, telephone number, date of birth or e-mail address. Information which we cannot link to your person (or only after an unreasonable amount of research because the personal data has been masked) is not regarded as personal data. 3. WHAT PERSONAL DATA DO WE COLLECT AND PROCESS? The majority of our website can be used without giving any of your personal data. 3.1. CONTACT FORM Should you wish to contact us using our contact form (via https://www.serve-ice.com/#contact), you will be asked to provide us with your name and e-mail address as well as the nature of your enquiry. In addition, you may provide voluntary information about your telephone number. It is entirely your choice whether you provide us with this information; however, without this information we may not be able to answer your enquiries fully. 4. WHAT DOES SERVE-ICE USE YOUR PERSONAL DATA FOR? Serve-ICE uses your personal data exclusively to offer you the most comprehensive range of services and to react to your enquiries as efficiently as possible. No other use of your personal data is made. Your personal data is not passed to Third Parties, nor is it used for the purpose of advertising unless you have expressly permitted us to do so. 4.1. CONTACT FORM When you use our contact form, the data in particular referred to in clause 3.1 will be collected and processed in order to adequately fulfil your requirements with regard to information. 5. IMPERSONAL DATA, USE OF COOKIES, SOCIAL PLUG-INS AND ADROLL DISPLAY ADVERTISING We do not generate any user profiles. Information stored on our servers about customers will be only in the form of anonymous or pseudonymous data and used solely in the delivery of our varying services or for evaluation purposes. General information will be documented, for example when specific content is accessed, or which web pages are visited most often. We insert so-called “cookies” (little text files containing configuration information). The inserted cookies serve the purpose of ascertaining the frequency of website use and the number of users. This is how we learn which areas of our website and other websites our users have visited. The data stored on these visits cannot, however, be traced back to the user. All the anonymous data collected will not be matched to your personal data in accordance with clause 3 of this Privacy Policy and deleted immediately after the statistical evaluation has been completed. Most browsers are pre-set in order that accept cookies automatically. You, however, may deactivate the saving of cookies or adjust your browser in such a way that it informs you before cookies are saved. Users who do not accept cookies may not be able to access specific areas of our website. However, our website is generally open to users whose browsers do not accept cookies. Facebook is a social network operated by Facebook Inc. (1601 S. California Avenue, Palo Alto, CA 94304, USA). If you visit our website with a Facebook plugin, your web browser with automatically connect with a Facebook server. Facebook transfers plugin content straight to your web browser, which embeds the plugin on the website so that Facebook can collect information on your web browsing and register the fact that you have visited a particular website. We have no influence on the data recorded with the plugin and we inform you appropriately of what we are aware of. If you are registered with Facebook, your visit to our website can take place via your Facebook account. If you interact with the plugins, for instance by clicking on the ‘like’ button or commenting via Facebook, this information will be sent straight from your web browser to Facebook and saved by Facebook. If you are a Facebook member but do not want Facebook to combine the data on your visit to our website to your data already saved by Facebook, then you must sign out of Facebook before visiting our website. Even if you are not registered with Facebook there is the possibility that the plugins will send your IP Address to Facebook. More information on the purpose and extent of the data collection and processing by Facebook and your associated rights and safety options on protecting your privacy are available via Facebook’s data use policy via http://de-de.facebook.com/privacy/explanation.php. In addition, you can block Facebook plugins by using add-ons for your web browser such as Facebook Blocker. Google+ is a social network operated by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). If you visit our website with this plugin then your web browser will automatically establish a direct connection to a Google server. The content of the plugin will be transferred directly from Google to your web browser and then placed in our website. We therefore have no influence on the extent of data that is collected by Google via the plugin. According to Google no personal data is recorded if the plugin is not clicked on. This data, including the IP Address, is recorded and processed only for registered members. If you are a member of Google+ and do not wish for Google to use our website to gather information about you and record this with your member data saved with Google, then you need to sign out of Google+ before entering our website. More information on the purpose and extent of the data collection, the further data processing and data use by Google and your associated rights and various setting options on protecting your privacy are available via Google’s data use policy: http://www.google.com/intl/de/+/policy/+1button.html. Twitter is a micro-blogging service offered by Twitter Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA). If you visit our website with this plugin, then your web browser will automatically establish a direct connection to a Twitter server. The content of the plugin will be transferred directly from Twitter from your web browser and then placed on our website. We therefore have no influence on the amount of data that is collected by Twitter via the plugin. We have compiled this information to the best of our knowledge, and as far as we are aware, only the IP Address of your internet connection and the URL of our website is transferred if the plugin is indeed installed with the sole purpose of collecting the content of the plugin. 6. GOOGLE ANALYTICS / GOOGLE REMARKETING This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of the activation of the option on 'anonymous IP' on the website, your IP address will be shortened and made anonymous in the European Union and all its alliance states. Only in specific cases, your IP address will be send to a Google server in the USA and shortened there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By downloading and installing the browser plugin https://tools.google.com/dlpage/gaoptout?hl=US you can prevent the storage of cookies and prevent the usage of site related data (including you IP address) to and the processing of this data by Google. This website uses Google Remarketing provided by Google Inc.. This means that any user that expresses interest in our products by visiting our website or using our online services will then be subject to targeted advertising on other websites that are a part of Google’s partner network. The information for the content of these adverts is collected via Cookies. These text files store data regarding the user’s behaviour when they visit a certain webpage, which then come up with product recommendations to be advertised to the user. If you do not wish to be subject to any targeted advertising, you can deactivate the use Cookies for this purpose at the following page: https://www.google.com/settings/ads By using our website and services you allow Google to collect and use information for the purposes outlined above. We would further like to inform you that Google operates its own Privacy Policy separate from our own. We assume no responsibility or liability for these guidelines or procedures. Please take time to read through the Google Privacy Policy (https://www.google.com/settings/ads) before using our website. 7. SECURITY OF YOUR DATA STORED BY US Personal data you send us via our website and e-mail are secure. We undertake to protect your privacy and to treat your personal data confidentially. If we receive personal data from you, this data is stored on safe servers. Access to those servers is only permitted to specially authorized technical, commercial and editorial personnel. These members of staff are trained and required to treat information which comes to their knowledge confidentially and to observe and data protection laws which are in force. In order to avoid the loss or misuse of data stored by Serve ICE Ltd, we take considerable technical and organizational security precautions which are regularly updated to ensure that they meet the latest technological standards. Please note, however, that due to the structure of the Internet it is possible that data protection regulations and the previously mentioned security precautions may not be observed by other persons or institutions outside our sphere of responsibility. In particular data which is not encrypted – even if this data is transmitted by e-mail – may be read by Third Parties. We have no influence on such circumstances from a technological point of view. It is therefore ultimately the responsibility of the user to protect his personal data from misuse either by means of data encryption or any other means at the user’s disposal. 8. WILL YOUR PERSONAL DETAILS BE PASSED ON TO THIRD PARTIES? The personal data collected on Serve ICE websites is stored and processed on various servers. Your personal data will not normally be passed on to Third Parties and although we do everything within our power to protect your personal data, we may under certain circumstances be required by law or court judgement to reveal information about you to public authorities. 9. HYPERLINKS TO OTHER WEBSITES On our websites there are so-called hyperlinks to the websites of other providers. By clicking on these links, you will be automatically redirected to the website of the other provider. You will recognize this by the change of the URL among other things. We accept no responsibility for the treatment of your personal data on these websites by Third Parties since we have absolutely no control over them and cannot guarantee that these institutions observe data protection regulations currently in force. Please inform yourself about the Privacy Policies of the relevant providers on their respective websites. 10. INFORMATION RELEVANT TO THE STORAGE/DELETION OF YOUR PERSONAL DATA BY SERVE ICE LTD Serve ICE Ltd stores your personal data only for as long as this is in accordance with current law. Upon request we will be pleased to inform you whether and which data we have stored about you. Should it become apparent that in spite of our efforts incorrect data about you is stored by us, we will amend this incorrect data without delay. Further, should you require that all your personal data is deleted, then this will also be carried out upon request without delay. In the event that a deletion of your personal data is not possible on legal grounds, then the aforementioned data will be blocked. Please note, however, that following deletion of your personal data we will not be able to offer you services available on our website (or only to a limited extent). If you have any enquiries pertaining to these matters, please contact: Serve ICE Ltd 113 Potters Lane Send Surrey GU23 7AW UK +44 (0)1483 751789 info@serve-ice.com 11. DATA PROTECTION ADMINISTRATOR Should you have any further questions or suggestions concerning Privacy Policy at Serve ICE Ltd or the information contained in this document, please direct these to: Jane Whatley Serve ICE Ltd 113 Potters Lane Send Surrey GU23 7AW UK Document date: April 2018

Autoclave and washer service & repair,
inspection re-validation of the full SciCan
range as well as some other selected makes
of decontamination equipment.

Serve-ICE Ltd is an independent company offering service, repair, pressure vessel inspection and re-validation of the full SciCan range and selected other makes of
decontamination equipment.

We also supply equipment to the dental, podiatry and veterinary markets. Installation and training for staff is included in the price paid – there are no hidden extras.

Whether your decontamination equipment is old or new, it is vital to your business and that's where we can help. Thorough staff training and good maintenance
help keep ongoing costs down. 

Because we focus on the service and repair of a limited range of autoclaves and washer disinfectors, there is little we do not know about them; we are passionate about the products we support. Our knowledgeable staff are happy to answer your questions and hold the required accreditation. Some washer and autoclave problems can be resolved over the phone, avoiding an unnecessary callout. Our field engineers are manufacturer trained for the following makes: SciCan (Statim, Bravo and Hydrim), Melag.

All services and revalidations are carried out to the manufacturer's specifications and include the recommended service parts.

On-site services are carried out at a mutually convenient time in a couple of hours with minimal disruption to the practice, no risk to the unit from courier transportation or inconvenience of packing and unpacking the unit. If you have a very busy practice you can request a loan Statim unit for use during the service and revalidation (subject to availability). If extra works are required, this will not be done without the permission of an authorised person.

All services and revalidations are carried out to the manufacturer's specifications and include the recommended service parts.

For washer-disinfector services the cost may depend on the number of cycles run each year and the quality of the water supply. In hard water areas the unit may require a descale. Washers are heavy and repairs can only be done on site where there is room to move and work on them. Units that cannot be easily removed from their working position or have limited space nearby for works will usually require more than one engineer to attend.

We undertake handpiece repairs using high quality compatible cartridges, or original manufacturer parts if requested.

It is reckoned that more than 50% of failures have poor maintenance as a contributory factor.

We supply a range of mechanical oilers with and without cleaning solutions and logging to keep your hand pieces in good order for as long as possible.

For details see the Handpiece Maintenance tab in the Equipment section.

Many faults are repaired on-site in a couple of hours. Engineers carry a good range of the parts required for the most common faults.

More complex repairs and intermittent faults requiring testing can be carried out at our fully equipped workshop. In the event of breakdowns we can usually reach you within a few days, but if not a loan Statim can be sent to the practice without charge for interim use. Units are collected and returned by an engineer so staff are able to continue with their normal routines. No charge is made for a loan machine during repairs or servicing unless quoted works are not undertaken.

Autoclaves are pressurised and therefore potentially dangerous. They should be checked on a regular basis. This is a HSE requirement.

Autoclaves fall under the remit of the Pressure Systems Safety Regulations 2000 (PSSR), and must have regular inspections from installation to ensure they are safe for staff to operate.

These are carried out according to the criteria of a Written Scheme of Examination, a copy of which the owner should hold on the premises. Equipment without a current report (including any ‘spare’ autoclaves) should not be used.

Serve ICE Ltd issue detailed unit-specific schemes and inspect thoroughly after service. Engineers will always recognise and deal with an impending problem before the inspection.

A Pressure Vessel Inspection Report is similar to an MOT on a car – you can use one without it in place, but if there is an incident involving your pressurised equipment without a current report your insurance is likely to be rendered void.

Re-validation is a periodic check that the readings shown on the unit screens and your own logging devices are accurate.

At manufacture, equipment is calibrated to the correct pressure and/or temperature readings, but these can vary a little over time. You need to know that your machine is continuing to work at the required temperatures to comply with the regulations, and this is checked using equipment which is calibrated against known constants. All re-validations must be logged with tamper-proof recording devices which are then checked against unit readings.

Serve ICE Ltd can carry out re-validation testing using the specified test protocols provided by the manufacturer for their units.

Serve ICE have a good selection of loan units. All loan units are regularly serviced, inspected and revalidated.

In case of a breakdown that cannot be fixed within a few days, or where a workshop repair may be needed, we can supply a loan unit without cost. Where possible we aim to replace your unit with an equivalent type (subject to availability).

Serve ICE sell distillers, water softeners and Reverse Osmosis systems.

Many areas of the UK suffer from hard water which causes problems for equipment. Distillers and washer-disinfectors are particularly vulnerable to this scale which will build up and eventually cause breakdowns.

We supply, install and service equipment for all your water treatment needs. See the specific tabs in the Equipment section of the website for further information.

Serve ICE Ltd also recognise the importance of keeping all water treatment equipment clean and offer several different cleaning solutions.

We can advise on in-house maintenance and testing requirements that are needed to comply with current infection control guidelines. We supply, service and repair selected equipment, as detailed in the Our Services, Consumables and Equipment areas of this site.

Serve-ICE stock consumables for all the units we service, and these are usually
supplied on a next working day basis if an order is placed before 2pm.

We also supply a number of dental products.

See below for the range of products we offer.

Cassette and door seals available for all models we service.

We supply all types of HYDRIM Cleaning Solution with Instrument Protection for the SciCan washers.

HIP C (Hydrim C51WD) HIP L (Hydrim M2) HIP U (Hydrim C61WD) The HIP™ chemical has been carefully formulated to provide outstanding compatibility with a wide range of materials and coatings. We also sell tablet salt which should be used in washer-disinfectors, rather than granulated salt.

We stock the more commonly used autoclave and washer peripherals and can order accessories to meet your needs:

Spare cassettes, racks and trays
Instrument Cassettes
Printers and loggers

Helix/Process Challenge Devices (PCD) and test strips

We sell the correct types of devices and test strips for the following units: Statim B-cycle autoclaves These devices are to be used once every working day to ensure that your steriliser is functioning properly on a daily basis. It is imperative to use the right type for your unit; please check if you are not sure which is correct for your machine. Test strips are also available for all the above types.

All washers require periodic tests by the user. We supply those test consumables required for SciCan (Hydrim) washers.

Dentacheck (Residual protein tests)
Valisafe CEI (Monthly soil test)

Stat-Dri rinse agent improves drying time and extends the life of the STATIM seal.

For use on interior surfaces of Statim autoclave cassette, Stat-Dri forms a coating that remains on the cassette surface. Daily applications are recommended to substantially reduce drying time, and extend the life of instruments.

Available in 57ml, 227ml and 1000ml bottles.

We supply rolls singly or in packs.

An effective treatment for limescale build-up in washers and distillers.  

Serve-ICE Ltd is a UK suppler of decontamination equipment direct to the veterinary and podiatry markets. Our veterinary clients find the Statim to be extremely useful due to its fast turnaround of instruments.

We also offer service support for the full range of Melag units that are suitable for veterinary use.

At Serve-ICE we pride ourselves in providing high quality products to suit
the decontamination needs of your practice.

Please see the range of equipment we can provide your practice below.

Your dental practice deserves disinfectant solutions that are inexpensive, safe and effective as well as being eco-friendly.

The Dentaqua system produces super-oxidised hypochlorous acid from just salt and water.

The unit and all consumables plus servicing included in a single monthly rental payment.

• Eliminate single use wipes and toxic chemicals
• Produces dental water line disinfectant, surface disinfectant and alcohol-free hand sanitiser

The STATIM 2000 G4 has been designed to provide you with a complete solution

It has the rapid sterilisation of the Statim 2000S, but with the introduction of touchscreen operation and optional user PIN release, together with in-built logging and internet capabilty if required.

Send your data direct to the practice computer, monitor the progress of cycles and permit remote access for fault diagnosis through the SciCan web portal.

The STATIM 5000 G4 has been designed to provide you with a complete solution.

It has the rapid sterilisation and larger capacity of the Statim 5000S, but with the introduction of touchscreen operation and optional user PIN release, together with in-built logging and internet capabilty if required.

Send your data direct to the practice computer, monitor the progress of cycles and permit remote access for fault diagnosis through the SciCan web portal.

The STATIM 2000S has a very fast cycle and has the added advantage of employing a fully removable chamber (the cassette) so you can aseptically transport a set of freshly sterilized instruments directly to the procedure area.

The SciCan's STATIM 2000s cassette sterilizers have a biological effectiveness that has been proven in tests for hollow and solid instruments and are ideal for processing handpieces too.

*A data logger is required

All you need for the mid-sized practice

The perfect blend of speed and capacity, the STATIM 5000S features a cycle of less than 20 minutes with a larger chamber than the 2000S model. This larger capacity cassette provides rapid high volume throughput sterilization in less time.

Similar to the STATIM 2000S, the STATIM 5000S also employs a removable cassette, allowing dental practitioners to transport sets of freshly sterilized instruments to the treatment rooms safely and aseptically.

*Data logger required

Effective sterilisation begins with the HYDRIM C61wd G4 instrument washer-disinfector.

The HYDRIM automatically washes, rinses, disinfects and dries dental instruments, via its simple touchscreen controls.

Protect your staff as well as your patients by removing the need for hand-scrubbing and the possible associated risk of injury and infection, and reproduce the exact cleaning process every time.

The HYDRIM G4 is equipped with a web interface that enables online access and stores all your cycle data automatically, with remote access for fault diagnosis if you wish.

These efficient autoclaves have a range of cycles, and can complete a full B-cycle in less than 30 minutes.

This includes, in each case, fractioned pre-vacuum and drying. The Vacuklav 41 B+ has a patented air cooling system.

Also available with a separate Flexi Display touchscreen which can be mounted separately, the unit has integrated software for clearance, and separate equipment is available for labelling.  

Serve ICE Ltd are also trained to work on the larger Melag units such as the Cliniklave 45.

We also service and repair the Cliniklave 25 (which is no longer manufactured).

The Cliniklave 45 will take up to 35kg of wrapped instruments in its extra-large chamber, and has an integrated slide-rail system to assist with loading so is ideal for larger veterinary practices or veterinary hospitals.

Despite its size, the Cliniklave 45 can still process loads in 45mins including drying, and the door can be hinged to left or right according to your preference. It is also available in a double-depth version – the Clinklave 45M - which has a longer cycle time but still processes up to 70kg instruments in under an hour.

Developed specifically to meet the challenges created by the complex design of handpieces, the Statmatic range includes an oiler (the Statmatic), and a cleaner and oiler.

The STATMATIC SMART performs fully automated interior cleaning, using a validated process water-based cleaner to facilitate the removal of bacteria, germs and protein.

It then oils using precisely the right amount of oil every time, and as it rotates the head this achieves better lubrication than hand oiling. A chuck oiler position is included in the unit.

Not only are your handpieces properly cleaned and oiled every time but the cycle is recorded on the in-built logging system.

We can also supply NSK oilers, and DAC units.

Water produced from our RO system, the Dentaflow (which has been especially adapted for use in dental surgeries), is of sufficiently good quality to run autoclaves and fill bottles for chairs.

With no need to steam distil or to buy bottled water, the cost of an RO system is offset over time.  RO rinse water for instruments processed by hand or in ultrasonic baths is then ‘on tap’.

A Dentaflow system is custom-built, entry-level commercial system and is installed to suit your specific requirements with all the extras needed. The Dentaflow is much less wasteful (in terms of overall water consumption) than domestic RO systems. A standard Dentaflow system will cope with up to three autoclaves and a benchtop washer.

Water needs to be consistently good, so careful regular monitoring of the water quality is required and a strict routine must be set in place for the changing of filters and the cleansing of the system.

It is recommended that a softener is also installed to prolong the filter and membrane life in hard water areas.

Powered entirely by the throughput of water, this non-electric softener can benefit your whole practice if you are affected by hard water.

As no electrical supply is required and it is easier to install, you will not have to worry about costly repairs or higher monthly electricity bills.

Non electric water softeners tend not to have fiddly controls so adding block salt is all that is required to keep one running smoothly.

Serve-ICE are proud to be working with numerous companies.