All services and revalidations are carried out to the manufacturer's specifications and include the recommended service parts.

On-site services are carried out at a mutually convenient time in a couple of hours with minimal disruption to the practice, no risk to the unit from courier transportation or inconvenience of packing and unpacking the unit. If you have a very busy practice you can request a loan Statim unit for use during the service and revalidation (subject to availability). If extra works are required, this will not be done without the permission of an authorised person.

All services and revalidations are carried out to the manufacturer's specifications and include the recommended service parts.

For washer-disinfector services the cost may depend on the number of cycles run each year and the quality of the water supply. In hard water areas the unit may require a descale. Washers are heavy and repairs can only be done on site where there is room to move and work on them. Units that cannot be easily removed from their working position or have limited space nearby for works will usually require more than one engineer to attend.

We undertake handpiece repairs using high quality compatible cartridges, or original manufacturer parts if requested.

It is reckoned that more than 50% of failures have poor maintenance as a contributory factor.

We supply a range of mechanical oilers with and without cleaning solutions and logging to keep your hand pieces in good order for as long as possible.

For details see the Handpiece Maintenance tab in the Equipment section.

Many faults are repaired on-site in a couple of hours. Engineers carry a good range of the parts required for the most common faults.

More complex repairs and intermittent faults requiring testing can be carried out at our fully equipped workshop. In the event of breakdowns we can usually reach you within a few days, but if not a loan Statim can be sent to the practice without charge for interim use. Units are collected and returned by an engineer so staff are able to continue with their normal routines. No charge is made for a loan machine during repairs or servicing unless quoted works are not undertaken.

Autoclaves are pressurised and therefore potentially dangerous. They should be checked on a regular basis. This is a HSE requirement.

Autoclaves fall under the remit of the Pressure Systems Safety Regulations 2000 (PSSR), and must have regular inspections from installation to ensure they are safe for staff to operate.

These are carried out according to the criteria of a Written Scheme of Examination, a copy of which the owner should hold on the premises. Equipment without a current report (including any ‘spare’ autoclaves) should not be used.

Serve ICE Ltd issue detailed unit-specific schemes and inspect thoroughly after service. Engineers will always recognise and deal with an impending problem before the inspection.

A Pressure Vessel Inspection Report is similar to an MOT on a car – you can use one without it in place, but if there is an incident involving your pressurised equipment without a current report your insurance is likely to be rendered void.

Re-validation is a periodic check that the readings shown on the unit screens and your own logging devices are accurate.

At manufacture, equipment is calibrated to the correct pressure and/or temperature readings, but these can vary a little over time. You need to know that your machine is continuing to work at the required temperatures to comply with the regulations, and this is checked using equipment which is calibrated against known constants. All re-validations must be logged with tamper-proof recording devices which are then checked against unit readings.

Serve ICE Ltd can carry out re-validation testing using the specified test protocols provided by the manufacturer for their units.

Serve ICE have a good selection of loan units. All loan units are regularly serviced, inspected and revalidated.

In case of a breakdown that cannot be fixed within a few days, or where a workshop repair may be needed, we can supply a loan unit without cost. Where possible we aim to replace your unit with an equivalent type (subject to availability).

Serve ICE sell distillers, water softeners and Reverse Osmosis systems.

Many areas of the UK suffer from hard water which causes problems for equipment. Distillers and washer-disinfectors are particularly vulnerable to this scale which will build up and eventually cause breakdowns.

We supply, install and service equipment for all your water treatment needs. See the specific tabs in the Equipment section of the website for further information.

Serve ICE Ltd also recognise the importance of keeping all water treatment equipment clean and offer several different cleaning solutions.

Cassette and door seals available for all models we service.

We supply all types of HYDRIM Cleaning Solution with Instrument Protection for the SciCan washers.

HIP C (Hydrim C51WD) HIP L (Hydrim M2) HIP U (Hydrim C61WD) The HIP™ chemical has been carefully formulated to provide outstanding compatibility with a wide range of materials and coatings. We also sell tablet salt which should be used in washer-disinfectors, rather than granulated salt.

We stock the more commonly used autoclave and washer peripherals and can order accessories to meet your needs:

Spare cassettes, racks and trays
Instrument Cassettes
Printers and loggers

Helix/Process Challenge Devices (PCD) and test strips

We sell the correct types of devices and test strips for the following units: Statim B-cycle autoclaves These devices are to be used once every working day to ensure that your steriliser is functioning properly on a daily basis. It is imperative to use the right type for your unit; please check if you are not sure which is correct for your machine. Test strips are also available for all the above types.

All washers require periodic tests by the user. We supply those test consumables required for SciCan (Hydrim) washers.

Dentacheck (Residual protein tests)
Valisafe CEI (Monthly soil test)

Stat-Dri rinse agent improves drying time and extends the life of the STATIM seal.

For use on interior surfaces of Statim autoclave cassette, Stat-Dri forms a coating that remains on the cassette surface. Daily applications are recommended to substantially reduce drying time, and extend the life of instruments.

Available in 57ml, 227ml and 1000ml bottles.

We supply rolls singly or in packs.

An effective treatment for limescale build-up in washers and distillers.  

Your dental practice deserves disinfectant solutions that are inexpensive, safe and effective as well as being eco-friendly.

The Dentaqua system produces super-oxidised hypochlorous acid from just salt and water.

The unit and all consumables plus servicing included in a single monthly rental payment.

• Eliminate single use wipes and toxic chemicals
• Produces dental water line disinfectant, surface disinfectant and alcohol-free hand sanitiser

The STATIM 2000 G4 has been designed to provide you with a complete solution

It has the rapid sterilisation of the Statim 2000S, but with the introduction of touchscreen operation and optional user PIN release, together with in-built logging and internet capabilty if required.

Send your data direct to the practice computer, monitor the progress of cycles and permit remote access for fault diagnosis through the SciCan web portal.

The STATIM 5000 G4 has been designed to provide you with a complete solution.

It has the rapid sterilisation and larger capacity of the Statim 5000S, but with the introduction of touchscreen operation and optional user PIN release, together with in-built logging and internet capabilty if required.

Send your data direct to the practice computer, monitor the progress of cycles and permit remote access for fault diagnosis through the SciCan web portal.

The STATIM 2000S has a very fast cycle and has the added advantage of employing a fully removable chamber (the cassette) so you can aseptically transport a set of freshly sterilized instruments directly to the procedure area.

The SciCan's STATIM 2000s cassette sterilizers have a biological effectiveness that has been proven in tests for hollow and solid instruments and are ideal for processing handpieces too.

*A data logger is required

All you need for the mid-sized practice

The perfect blend of speed and capacity, the STATIM 5000S features a cycle of less than 20 minutes with a larger chamber than the 2000S model. This larger capacity cassette provides rapid high volume throughput sterilization in less time.

Similar to the STATIM 2000S, the STATIM 5000S also employs a removable cassette, allowing dental practitioners to transport sets of freshly sterilized instruments to the treatment rooms safely and aseptically.

*Data logger required

Effective sterilisation begins with the HYDRIM C61wd G4 instrument washer-disinfector.

The HYDRIM automatically washes, rinses, disinfects and dries dental instruments, via its simple touchscreen controls.

Protect your staff as well as your patients by removing the need for hand-scrubbing and the possible associated risk of injury and infection, and reproduce the exact cleaning process every time.

The HYDRIM G4 is equipped with a web interface that enables online access and stores all your cycle data automatically, with remote access for fault diagnosis if you wish.

These efficient autoclaves have a range of cycles, and can complete a full B-cycle in less than 30 minutes.

This includes, in each case, fractioned pre-vacuum and drying. The Vacuklav 41 B+ has a patented air cooling system.

Also available with a separate Flexi Display touchscreen which can be mounted separately, the unit has integrated software for clearance, and separate equipment is available for labelling.  

Serve ICE Ltd are also trained to work on the larger Melag units such as the Cliniklave 45.

We also service and repair the Cliniklave 25 (which is no longer manufactured).

The Cliniklave 45 will take up to 35kg of wrapped instruments in its extra-large chamber, and has an integrated slide-rail system to assist with loading so is ideal for larger veterinary practices or veterinary hospitals.

Despite its size, the Cliniklave 45 can still process loads in 45mins including drying, and the door can be hinged to left or right according to your preference. It is also available in a double-depth version – the Clinklave 45M - which has a longer cycle time but still processes up to 70kg instruments in under an hour.

Developed specifically to meet the challenges created by the complex design of handpieces, the Statmatic range includes an oiler (the Statmatic), and a cleaner and oiler.

The STATMATIC SMART performs fully automated interior cleaning, using a validated process water-based cleaner to facilitate the removal of bacteria, germs and protein.

It then oils using precisely the right amount of oil every time, and as it rotates the head this achieves better lubrication than hand oiling. A chuck oiler position is included in the unit.

Not only are your handpieces properly cleaned and oiled every time but the cycle is recorded on the in-built logging system.

We can also supply NSK oilers, and DAC units.

Water produced from our RO system, the Dentaflow (which has been especially adapted for use in dental surgeries), is of sufficiently good quality to run autoclaves and fill bottles for chairs.

With no need to steam distil or to buy bottled water, the cost of an RO system is offset over time.  RO rinse water for instruments processed by hand or in ultrasonic baths is then ‘on tap’.

A Dentaflow system is custom-built, entry-level commercial system and is installed to suit your specific requirements with all the extras needed. The Dentaflow is much less wasteful (in terms of overall water consumption) than domestic RO systems. A standard Dentaflow system will cope with up to three autoclaves and a benchtop washer.

Water needs to be consistently good, so careful regular monitoring of the water quality is required and a strict routine must be set in place for the changing of filters and the cleansing of the system.

It is recommended that a softener is also installed to prolong the filter and membrane life in hard water areas.

Powered entirely by the throughput of water, this non-electric softener can benefit your whole practice if you are affected by hard water.

As no electrical supply is required and it is easier to install, you will not have to worry about costly repairs or higher monthly electricity bills.

Non electric water softeners tend not to have fiddly controls so adding block salt is all that is required to keep one running smoothly.